Strategic Collaborative Quality Management and Employee Job Satisfaction
نویسنده
چکیده مقاله:
Background This study aimed to examine Strategic Collaborative Quality Management (SCQM) impact on employee job satisfaction. Methods The study presents a case study over six years following the implementation of the SCQM programme in a public hospital. A validated questionnaire was used to measure employees’ job satisfaction. The impact of the intervention was measured by comparing the pre-intervention and post-intervention measures in the hospital. Results The hospital reported a significant improvement in some dimensions of job satisfaction like management and supervision, organisational policies, task requirement, and working conditions. Conclusion This paper provides detailed information on how a quality management model implementation affects employees. A well developed, well introduced and institutionalised quality management model can improve employees’ job satisfaction. However, the success of quality management needs top management commitment and stability.
منابع مشابه
Strategic collaborative quality management and employee job satisfaction.
BACKGROUND This study aimed to examine Strategic Collaborative Quality Management (SCQM) impact on employee job satisfaction. METHODS The study presents a case study over six years following the implementation of the SCQM programme in a public hospital. A validated questionnaire was used to measure employees' job satisfaction. The impact of the intervention was measured by comparing the pre-i...
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background this study aimed to examine strategic collaborative quality management (scqm) impact on employee job satisfaction. methods the study presents a case study over six years following the implementation of the scqm programme in a public hospital. a validated questionnaire was used to measure employees’ job satisfaction. the impact of the intervention was measured by comparing the pre-i...
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عنوان ژورنال
دوره 2 شماره 4
صفحات 167- 174
تاریخ انتشار 2014-05-01
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